Important Information

It is possible that your order may be delayed because couriers are facing an increase in demand for mail order goods. We thank you in advance for bearing with us during these exceptional times.

All of our orders are delivered from Monday to Saturday and sent by Royal Mail. We despatch parcels within 48 hours of receiving the order, please allow between 3-5 days after despatch for your order to arrive.


We cannot be held responsible for the delivery of the parcel should it be left with a neighbour or in a safe place.


Our Returns Policy

We aim for perfection and want you to be happy every time you shop with us. So in the unlikely event that something goes wrong, here's what we'll do to put things right.

Damaged Items

All our parcels are carefully packed by hand at Williams & Thomas, and we go to great lengths to ensure they arrive in pristine condition. But if your order is damaged in transit, please email us up to 5 photos of the damaged goods and we will replace it.

Cancelling an Item

To cancel an item, or your whole order, please call us on 07565 737678 or use our friendly Contact Us form.